Store Policy

 

Please read the following terms and conditions of use carefully before using this website.
 

DISCLAIMER
  • All tiles man-made offered and Natural stone is just that, a material that is nature-made. Shade and color variations are inherent in natural stone so each piece is different than each other. Customer should consider this when buying natural stone products.
  • After product installation, vendor disclaims any liabilities.
  • Due to nature of the stone we highly recommend ordering 10-15% more than required square footage to allow for natural variation and possible damage during shipping.
  • It is always recommended to order a sample before you order especially for large quantities.
  • Please note that the samples are only small swatches of the products; the sample will be a good look of the actual material you will receive, variations in the colors and patterns is normal especially in natural stone products because they are not man-made, but nature-made products.
  • Natural stone is a product of natural and is therefore subject to natural variation of color, shading, veins, markings and texture from piece to piece. The typical variation of a stone is dependent upon the types of stone selected. No claims will be accepted after materials are fabricated or installed. We extend no guarantees, expressed or implied, as to slipperiness, wear resistance or maintenance procedures. All natural stone is subject to some wearing or scratching over time.
  • Natural stones may be characterized by dry seams and pits that are often filled. The filling can work its way out and it may be necessary and important to refill these voids as part of a normal maintenance procedure. All natural stone products should be sealed with a penetrating sealer.
SAMPLES
  • There is absolutely NO RETURNS on sample items ordered under no circumstances.
  • Samples are swatches of the original product and vary in size from 1/4 to 1/9 of actual product size that you would like to order.
HANDMADE PRODUCTS
  • Handmade products are made for you and cannot be returned.
SHIPPING
  • Estimated Lead Time: 2-3 business days plus shipping.

  • We deliver to locations across the United States.

  • ALL SHOWER / BATHROOM ACCESSORIES ARE SOLD "AS-IS". NO RETURNS, EXCHANGES, PRICE ADJUSTMENTS OR CANCELLATIONS WILL BE ALLOWED ON THESE ITEMS
CANCELLATIONS

  • You may cancel your order at no cost within 24 hours of placing it.

  • Our suppliers undertake a detailed process to prepare your order, which includes selecting materials, assembling the order, packing the boxes, and creating labels.

  • If you cancel more than 24 hours after placing the order, a 15% cancellation fee will apply.

  • Cancellations are not permitted once the order has shipped from the warehouse.

RETURNS AND EXCHANGE

  • We accept returns for exchange or refund within 7 calendar days of product delivery. After this period, exchanges or store credit may be offered at our discretion.

  • Natural stone is a product of natural and is therefore subject to natural variation of color, shading, veins, markings and texture from piece to piece. The typical variation of a stone is dependent upon the types of stone selected. No claims will be accepted after materials are fabricated or installed. We extend no guarantees, expressed or implied, as to slipperiness, wear resistance or maintenance procedures. All natural stone is subject to some wearing or scratching over time.

  • Returns and exchanges will only be accepted if terms and conditions noted below are followed:

    • Items must be in “new, unmodified, and unused condition,” with both products and packaging showing no signs of wear or damage. Boxes should be in their original form.

    • Original sales receipt and an RMA (returns material authorization form) must accompany all returns. No returns will be accepted without an RMA.

    • Please contact us at nesttile@nesttile.com to obtain an RMA number.

    • The item must not be a special or custom order.

    • Return requests must be submitted within 7 calendar days of the delivery date (no returns are accepted after this period).

    • A 25% restocking fee applies to returned items that are not exchanged and are undamaged. Additionally, you must submit a Return Request within 7 days if you plan to return any item to our store.

    • Shipping Costs are not refundable.

    • We do not accept partial returns; only complete returns are permitted once all other conditions are met. Items must remain in their original, unopened packaging.

    • Refunds are subject to an inspection of the item(s) upon receipt.

    • After 7 calendar days, only exchanges or store credit will be offered for returns.

    • Items returned after 7 days and without a prior Return Request will NOT qualify for a refund.

    • If seller is not at fault, customer is responsible for return Shipping Costs.
    • If a product is received damaged or missing, please contact us immediately.
    • Customers are required to inspect all received products for damage within 3 days from the date of delivery.

    • Any claims made more than 3 days after delivery will not be accepted, including reasons such as ‘received but not opened’ or ‘installation has not started yet.’”

    • Broken pieces under 5% are acceptable. If it exceeds, you must provide photos and proof of broken pieces.

    • Claims will not be accepted once the product has been installed.