Frequently Asked Questions
How many tiles can I order
Sample one piece only, regular order no limit at all (each pallet/crate gets around 360 sqft).
How much does the shipping costs
It depends on your zip code, weight and dimensions of the product!
Do you ship to countries outside United States
Outside United States we only ship to Canada.
When can the product be available which gets out of stock
In 3–4 weeks.
How much time does it take for the order to be delivered at my door step
It depends where you are located but generally in 3–5 business days.
What are your policies for order cancellations
You can cancel before shipping; after shipping you can return it with a 15% restocking fee.
How do I appeal if the product does not match the one I ordered
This rarely occurs, but you can contact us at nesttile@nesttile.com (we may need photo proof).
What is your return policy
Contact us at nesttile@nesttile.com. After shipping you can return it with a 25% restocking fee.
Where can I see the product physically before placing the order
If you are in Southern California you may visit our showroom; elsewhere we can send small sample swatches.